Calls, WhatsApp,SMS and email.One inbox.
However a customer reaches you, it lands in one place. A front desk routes it to the right agent and it stays on their record. Nothing rings out, nothing sits unread.
- 01ArriveA call, WhatsApp, SMS or email comes in.
- 02RouteA front desk sends it to the agent who best fits the customer.
- 03ReplyYour agent answers it from one screen.
- 04LogIt joins that customer's history for good.
Built for teams that answer all day
The problem
Every unanswered message is
a customer your competitor won.
Calls ring out and WhatsApp messages sit unread
Everything lands in one queue, and a front desk routes it to the right agent
Each channel lives in a different app, on a different phone
Calls, WhatsApp, SMS, email and web chat in a single inbox
Agents use personal SIMs and personal WhatsApp — no record
One business identity, every conversation logged automatically
You have no idea how long customers actually wait
Live dashboard shows response time and misses on every channel
How it works
Live in five steps.
No hardware. No IT.
Connect your channels
Buy a number or bring your own, then link the WhatsApp, SMS and email addresses your customers already use. No hardware, no contracts.
Decide where things go
Build an IVR menu for callers and routing rules for messages, so every conversation reaches the right team instead of a shared free-for-all.
Set your business hours
Define when each channel is staffed. Outside those hours, calls redirect or queue and messages get an auto-reply that sets expectations.
Add your agents
Invite your team by email. They work every channel from one screen, on any device — desk, mobile or laptop.
Start answering
Take calls and reply to messages from the shared inbox. Every conversation is logged against the customer and visible on your dashboard.
What you get
Four things that change
how you run your business.
Calls and messages in one place
Phone calls, WhatsApp, SMS, email, web chat and voicemail all arrive in the same inbox. Your team stops switching apps to find out what a customer already said.
Everything reaches a person
Calls and messages land in a shared queue, and a front desk routes each one to the agent who best matches the customer. No dead lines, no unread threads sitting overnight.
One business identity
Share a single number and a single WhatsApp across every agent. Add or remove people in seconds, and nothing walks out the door on a personal SIM.
Manage with facts, not feelings
Busiest hours, handle times, response time per channel. Know exactly who is performing and coach the ones who are not.
Who it's for
Built for the businesses
that keep Africa running.
Patients book however they like
Appointment calls, WhatsApp reschedules and email referrals all reach the front desk in one queue, logged against the patient.
Avg 30% fewer missed appointments
One line for your whole dispatch
Riders, drivers and customers reach you on one number and one WhatsApp. Full record of who promised what and when.
No more 'which phone has the order details?'
An unanswered message is a lost order
See every customer who called or messaged and did not get a reply. Follow up before they buy from someone else.
Turn follow-ups into confirmed orders
Stop managing by gut feeling
Real-time stats show who is replying and who is not, per channel. Handle times, queue depth, response time, all in one view.
Coach your team on data, not guesses
Real results
They stopped missing customers.
Amara K.
Clinic Manager · Nairobi, Kenya
“We were losing almost 30% of new patient bookings between the phone and a WhatsApp nobody owned. Now both land in one queue and we catch every one.”
David M.
Logistics Coordinator · Mombasa, Kenya
“Our dispatch team finally shares one number and one WhatsApp. I can see every call and message in one place. It completely changed how I run the business.”
Fatuma O.
Customer Support Supervisor · Kampala, Uganda
“I used to rely on agents telling me how busy they were. Now I look at the dashboard and I just know — calls, chats and email.”
Pricing
Honest pricing.
No surprises.
Starter
Growth
Scale
All plans include a 14-day full-feature trial · No credit card required to start
Get started today
Your customers
are talking.
Is anyone there?
Join businesses across East Africa who answer every call, message and email, keep one record per customer, and grow with confidence.
5 min setup · No credit card · Cancel anytime